Service Request

We provide a clear and accessible pathway for submitting your banking requests with ease, ensuring a smooth and professional experience.

SERVICE CATEGORIES

How can we assist you today?

Data Update

Update your personal information or contact details linked to your account.

Document Request

Request bank certificates, account statements, or official letters.

Service Inquiry

Ask questions about our banking services or products.

Account Support

Request assistance with issues or challenges you face with your account.

ONLINE REQUEST
Fill Application

Enter your details and the required service type to be directed to the relevant department.

PROCESS

How it Works?

Fill Application

Submit the details of the required service via the form in simple steps.

Data Review

Review of the request by the support team to ensure requirements are complete.

Customer Contact

Informing the customer of the request status or need for additional information.

Request Execution

Completing the service and directing the customer to receive or utilize it.

Why Use This Service?

  • Complete clarity in request processing
  • Easy organization and routing of documents
  • More organized tracking of results
  • Official approved bank channel

Frequently Asked Questions

Everything you need to know about service requests

Have an issue or complaint?

In case of any issue or desire to submit a complaint about the service level, please go to the complaints page.